Help center
PlugU Support
PlugU is a student marketplace for verified college students. Our team reviews every request — including reports of abusive content or users.
Expected response time: within 1–2 business days
Send us a message
How to report content or an abusive user
- Open the post, listing, comment, review, message, event or profile in the PlugU app.
- Tap the three-dot (⋮) menu on that item.
- Choose Report, pick a reason (harassment, hate speech, sexual content, violence or threats, drugs or illegal activity, scam or fraud, spam, or other), and add details.
- The content is hidden from you immediately and our safety team reviews the report.
- To stop all contact, choose Block user from the same menu. You can unblock later in Settings → Privacy & Safety → Blocked users.
If you can't access the app, email plugusupport@gmail.com with the username and a description of the content. For emergencies or immediate danger, contact local law enforcement or campus police first.
How to delete your account
- Open PlugU and go to Settings → Privacy & Data → Delete account.
- Confirm the deletion. Your profile, listings, posts and messages are removed.
- Prefer email? Send a deletion request from your student email to plugusupport@gmail.com and we'll process it within 1–2 business days.
Records we must keep for legal or fraud-prevention reasons (such as transaction receipts) are retained as described in our Privacy Policy.
Frequently asked questions
Who can use PlugU?
PlugU is students-only. You need a valid .edu school email to create an account. Everyone you see is a verified student at a real college.
Does PlugU cost anything?
No. Accounts and every in-app feature are free. You only pay other students for the goods and services you buy from them.
What isn't allowed on PlugU?
Illegal drugs and controlled substances, weapons, stolen goods, fake IDs, academic cheating, counterfeit items, sexual services, hate speech, threats, harassment and scams. Violations are removed and accounts can be suspended or banned.
I never received an order or service I paid for. What now?
Open the order in PlugU and start a dispute, or send us the order ID through the form on this page. Our team reviews the transaction and can issue a refund where appropriate.
How do I reset my password?
On the sign-in screen tap "Forgot password?" and enter your school email. We'll send a secure reset link.
How do I stop someone from contacting me?
Block them from the three-dot menu on their profile, post or message. Blocking is instant and removes their content from your feeds everywhere in the app.
How is my personal information handled?
We only show your name, school and public profile details to other students. We never sell your data. Full details are in the Privacy Policy linked on this page.