Refund & Dispute Policy
Maintained by PlugU. Last updated: 10/19/2026.
PlugU is not the seller
Listings on PlugU are posted by other students. PlugU does not manufacture, inspect, own, or guarantee any product or service. Every transaction is between the buyer and seller.
Refunds
Refunds are determined by the seller, unless a specific PlugU buyer-protection program is offered on the listing. Contact the seller first through in-app messages.
Reporting a scam
If you believe a listing or user is fraudulent, use the Report button on the listing or message. Include screenshots and any receipts. Reports are reviewed by our Trust & Safety team.
Consequences of violations
Repeated violations can result in listing removal, account suspension, or permanent removal from PlugU.
No paid plans
PlugU sells no memberships, subscriptions, digital upgrades or paid promotion. Every app feature is free for verified students, so there is nothing to cancel or refund. The only payments are buyer-to-seller payments for real-world goods and services. See Terms of Service.